Mobile Carrier Liquidations FAQ
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- Applying & Logging In
- Payment & Shipping
- Other Questions & Troubleshooting
How do I apply on Mobile Carrier Liquidations? Is there any cost to me?
Click here to create an account. Fill in the required fields, attach a valid reseller's certificate, and click the submit button. Please note that there is a screening process with an associated cost of $500 paid to the seller required in order to participate on the marketplace. Further instructions will be provided to you via email once you submit your registration. If you have any questions about this process, please contact us.
Can I apply if I am located outside of the United States?
Mobile Carrier Liquidations is only open to buyers in the United States. International buyers are unable to register at this time.
I am an exporter located in the United States. Can I apply?
A reseller's certificate is required for approval of any buyer located in the United States, not including states that do not charge sales tax.
What is a reseller's certificate and why do I need it? Do all states require a reseller's certificate?
A reseller's certificate exempts buyers from paying sales tax on their purchases. We never collect sales tax on behalf of our sellers, and only sell to buyers who have state issued reseller's certificates. Users in any state that has a sales tax must submit a reseller's certificate to be approved on Mobile Carrier Liquidations. This may also be called a Seller's Permit, Sales Tax License, Sales and Use Tax Permit, Certificate of Authority or a similar name for your state. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page. If you live in Alaska, Delaware, Montana, New Hampshire or Oregon, this is not required as part of your application.
Can I submit my EIN (Employer Identification Number)?
No. An EIN is a federal identification number, but a state issued certificate is required for approval on Mobile Carrier Liquidations.
How do I get a reseller's certificate?
For instructions on how to obtain a reseller's certificate for your state, please visit our reseller certificate instructions page.
How do I submit my reseller's certificate?
Click here to submit your resale certificate.
Why hasn't my account been approved yet?
If you have not been approved, it is likely because we have not received the proper reseller form from you. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page. Additionally, please allow two months to complete the screening process required to participate on the marketplace. If it has been longer than two months since you submitted the screening materials, please contact us. If you do not know how to start the screening process, please follow the link for instructions.
How do I bid?
Once you are an approved buyer on Mobile Carrier Liquidations, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "My Maximum Bid." Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.
How large are the lots being sold?
Please refer to each auction title and description for detailed information.
What condition is the merchandise in? Is it all new?
The merchandise sold on Mobile Carrier Liquidations is primarily in A, B, C condition. Please see our Conditions page for the conditions used on Mobile Carrier Liquidations. Additionally, please refer to the Device Unlock page for supplementary information. Please review each auction title and description for detailed information.
Why do auctions extend at the end?
If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 5 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.
How can I enter my maximum bid without it appearing to other bidders?
All bids placed on Mobile Carrier Liquidations act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment ($25 on Mobile Carrier Liquidations). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid. Please note that bid increments will increase at higher bid amounts.
Example: If you find an item that you are interested in that is currently at $50,000 without any bids and choose to bid $55,000, you will be winning the auction at $50,000. If another bidder places a bid for $50,100, you will be winning the auction at $50,200, one increment higher. The system will continue to automatically outbid other bidders on your behalf, but will never exceed your proxy bid of $55,000.
Can I buy merchandise without bidding on it?
All merchandise sold on Mobile Carrier Liquidations is in auction format only. If you only want to place one bid, you can always place a proxy bid.
Can I cancel my bid?
Please remember that every bid on B-Stock operated marketplaces is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the high bidder. Bids may not be cancelled once submitted. If you accidentally enter a wrong bid amount (for example, you entered $1000 instead of $100) you can click on the Cancel link within the bid confirmation pop-up window to change your bid amount prior to submission. Changing your mind does not qualify as accidentally entering a wrong bid amount.
Your bids affect how other users bid within the auction and the auction's final selling price. We provide ample opportunity for you to check and double check your bid before submitting, so requests to cancel bids will most likely result in the suspension of your account.
A record of all bids is kept on file. If a current winning bid is disqualified in an auction for any reason, B-Stock will restore the next highest non-winning bid to winning status. This decision is made at the sole discretion of B-Stock Solutions.
Are the images on the site actual images of the merchandise?
Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding
Can I inspect the merchandise before bidding?
If you would like to arrange a visit to inspect the inventory before bidding please contact Bobbie Coldwell by email ([email protected]) or phone (817.837.6741) at least 24 hours prior to your desired inspection visit. Please include the Lot #s that you would look to see. Bobbie will confirm your appointment date and time.
Additionally, please refer to the inspection page for more detailed information.
Why did I lose the auction if I bid the same amount as another bidder?
In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of $10,000, but the other bidder placed their bid before yours, they will win the auction.
How do I know if I win?
You will receive an invoice within one day of the auction closing and it will confirm your purchase and provide payment instructions. This will also show up as an order on the "Orders" page under the "Account" dropdown.
How do I pay? How long do I have to pay?
This marketplace differs from others on the B-Stock Platform in that it requires two payments for each order; one payment to B-Stock, and another to the seller:
1.) Payment for the B-Stock Fee must be made directly to B-Stock, from your Orders page. Simply click the “Pay Now” button on any unpaid order, then click the “Pay with Credit Card or ACH” button below B-Stock Fees Due. For your convenience the checkout will batch all unpaid B-Stock Fees (up to 40 at a time).
After payment, a receipt itemized by order will then be sent to your email. Your payment details will be saved and used to automatically pay B-Stock Fees the next time you win an auction from this seller. This payment method is only available for service fees incurred on marketplaces where the seller collects auction payment.
2.) Payment for the auction proceeds must be made directly to the seller in the manner described below:
All auction payments must be made by wire transfer or American Express, within 2 business days of auction close. Payment instructions will be included in the invoice you receive for your payment and on your Orders page after winning each auction. Please note that B-Stock will not be collecting auction payment. Your invoice will be sent within 24 hours of the completion of all auctions. If you are unfamiliar with sending a wire, you can do it easily from your bank (usually for a small fee that varies by bank). Many banks allow you to send wires via their website. Ask your bank for details. Wire transfer confirmation may take up to 24 hours.
Please fill out the "Contact Us" form with any questions regarding payment.
What forms of payment do you accept? Do you accept credit cards?
Wire payment and American Express are the only forms of payment accepted. Payment instructions will be included in the invoice sent within 1 day of the completion of all auctions.
Can I combine multiple payments together?
You may always combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.
What do I do after I have paid?
You should receive an email from Mobile Carrier Liquidations confirming your payment within 2 business days and the status of your order will be changed to "Paid" on your account. A Mobile Carrier Liquidations representative will contact you via email or phone within 2 business days of this confirmation with full instructions to arrange delivery of your merchandise. Please be ready to receive your shipment from Mobile Carrier Liquidations delivery truck, when it arrives, and buyers must be prepared to accept an incoming shipment as soon as an order has been paid. If you do not hear from Mobile Carrier Liquidations for 3 full business days after confirmation of your payment, please contact us.
How does shipping work?
Buyers are required to arrange their own shipping.
Please see our Shipping page for detailed information on shipping.
Can I pick up the merchandise myself? Can I just pay when I pick it up?
Buyers are required to arrange their own shipping. After winning an auction, instructions will be emailed to the buyer regarding how to best schedule the pick up of the respective merchandise from the warehouse.
Do I pay you for shipping?
Buyers are required to arrange their own shipping.
What should I know about receiving my shipment?
Please refer to the Receiving Procedures page for best practices to receive, review, inspect, and document your incoming shipment.
What if there is a problem with my order?
1. Find and review the dispute policy for this seller here to determine if your dispute qualifies for resolution and to see what documentation will be required.
2. Gather all required evidence as indicated on the linked page above. For example; the bill of lading and pallet tags for freight loads, photos of the merchandise at delivery and before inspection, photos of the disputed merchandise upon inspection, the line items results of your inspection, and for mobile devices, the IMEI and a photo of each device in dispute.
3. Go to Your Orders page, find the order you wish to dispute, click on “Report an Issue” and follow the instructions.
Am I buying this merchandise directly from a large mobile carrier?
Yes! All merchandise on Mobile Carrier Liquidations is coming directly from a large mobile carrier. All orders are primarily shipped from Fort Worth, Texas.
Where is the auction merchandise located?The auctions on Mobile Carrier Liquidations are located throughout the United States. Please refer to each auction title and description for detailed information.
Can I inspect the inventory of an auction?
Please see our Inventory Inspection Policy for full details.
How often are there new auctions?
New auctions can be posted at any time during normal business hours. Buyers that are subscribed to the Mobile Carrier Liquidations newsletter will receive an email when auctions are opening and closing each day.
How can I update my personal information / change my password?
As an approved buyer, if you are logged into Mobile Carrier Liquidations and select "Account Information" from the "My Account" drop down. You can update all contact information or change the password on your account. You can also click the green "I forgot" text on the login page if you cannot remember your password.
How do I report a technical problem?
Contact us to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.
I am approved and having trouble logging in. What can I do?
Sometimes your browser can cause login problems. Please try the following fixes:
When I try to log in, I see the message "Invalid login or password." Why?
If you receive this notification, then you either have not yet applied on Mobile Carrier Liquidations, or you are entering an incorrect password. You can reset your password by clicking the "I forgot" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.
When I try to log in, I see the message "Your application is still pending." What do I do?
If you receive this notification, then we have either not yet reviewed your application or you have not submitted us the proper reseller's certificate. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. You can email us your resellers certificate or fax it to (650) 241-3328.
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