Sam's Club Liquidations FAQ
Click on any link to see the answer to the question. Click again to hide the answer.
- Applying & Logging In
- Payment & Shipping
- Other Questions & Troubleshooting
How do I apply on Sam's Club Liquidations? Is there any cost to me?
Click here to create an account. Fill in the required fields, attach a valid reseller's certificate and click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on Sam's Club Liquidations.
Can I apply if I am located outside of the United States?
Sam's Club Liquidations is only open to buyers in the United States.
I am an exporter located in the United States. Can I apply?
A reseller's certificate is required for approval of any buyer located in the United States, not including states that do not charge sales tax.
What is a reseller's certificate and why do I need it? Do all states require a reseller's certificate?
A reseller's certificate exempts buyers from paying sales tax on their purchases. We never collect sales tax on behalf of our sellers, and only sell to buyers who have state issued reseller's certificates. Users in any state that has a sales tax must submit a reseller's certificate to be approved on Sam's Club Liquidations. This may also be called a Seller's Permit, Sales Tax License, Sales and Use Tax Permit, Certificate of Authority or a similar name for your state. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page. If you live in Alaska, Delaware, Montana, New Hampshire or Oregon, this is not required as part of your application.
Can I submit my EIN (Employer Identification Number)?
How do I get a reseller's certificate?
For instructions on how to obtain a reseller's certificate for your state, please visit our reseller certificate instructions page.
How do I submit my reseller's certificate?
Click here to submit your resale certificate.
Why hasn't my account been approved yet?
Please allow one full business day for your application to be approved. If you have not been approved, it is likely because we have not received the proper reseller form from you. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page.
How do I bid?
Once you are an approved buyer on Sam's Club Liquidations, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "My Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.
What condition is the merchandise in? Is it all new?
The condition of merchandise can vary. Please view the auction page for any information provided.
Why do auctions extend at the end?
If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.
How can I enter my maximum bid without it appearing to other bidders?
All bids placed on Sam's Club Liquidations act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment ($25 on Sam's Club Liquidations). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid.
Example: If you find an item that you are interested in that is currently at $1,000 without any bids and choose to bid $5,000, you will be winning the auction at $1,000. If another bidder places a bid for $1,100, you will be winning the auction at $1,125, one increment higher. The system will continue to automatically outbid other bidders on your half, but will never exceed your proxy bid of $5,000.
Can I buy merchandise without bidding on it?
All merchandise sold on Sam's Club Liquidations is in auction format, only. If you only want to place one bid, you can always place a proxy bid.
Can I cancel my bid?
Please remember that every bid on B-Stock operated marketplaces is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the high bidder. Bids may not be cancelled once submitted. If you accidentally enter a wrong bid amount (for example, you entered $1000 instead of $100) you can click on the Cancel link within the bid confirmation pop-up window to change your bid amount prior to submission. Changing your mind does not qualify as accidentally entering a wrong bid amount.
Your bids affect how other users bid within the auction and the auction's final selling price. We provide ample opportunity for you to check and double check your bid before submitting, so requests to cancel bids will most likely result in the suspension of your account.
A record of all bids is kept on file. If a current winning bid is disqualified in an auction for any reason, B-Stock will restore the next highest non-winning bid to winning status. This decision is made at the sole discretion of B-Stock Solutions.
Are the images on the site actual images of the merchandise?
Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding.
Can I inspect the merchandise before bidding?
Merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.
Why did I lose the auction if I bid the same amount as another bidder?
In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of $1,000, but the other bidder placed their bid before yours, they will win the auction.
How do I know if I win?
At the close of the auction, the winning bidder is notified by email. This will also show up as an order on the "Orders" page under "My Dashboard".
How do I pay? How long do I have to pay?
All auctions must be paid by wire transfer, within 2 business days of auction close. Wire instructions will be included in your "Bid Won" email and on your Orders page after winning each auction. If you are unfamiliar with sending a wire, you can do it easily from your bank (usually for a small fee that varies by bank). Many banks allow you to send wires via their website. Ask your bank for details. Wire transfer confirmation may take up to 24 hours.
Please contact [email protected] with any questions regarding payment.
What forms of payment do you accept? Do you accept credit cards?
Wire payment is the only form of payment accepted, as it is both instant and secure. This is the standard practice in the sale of liquidation lots. We do not accept credit cards, personal checks or Western Union for payments.
Can I combine multiple payments together?
You may always combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.
What do I do after I have paid?
Binding Shipping: You should receive an email from Sam's Club Liquidations confirming your payment within 2 business days and the status of your order will be changed to "Paid" on your account. A CH Robinson representative will contact you via email or phone within 2 business days of this confirmation with full instructions to arrange delivery of your merchandise.
Please be ready to receive your shipment from CH Robinson, when it arrives, and buyers must be prepared to accept an incoming shipment as soon as an order has been paid. If you do not hear from CH Robinson for 3 full business days after confirmation of your payment, please contact us.
Non-Binding Shipping: You should receive an email from B-Stock confirming your payment within 1 business day and the status of your order will be changed to "Paid" on your account. A Sam's Club representative will contact you via email within 2 business days of this confirmation with full instructions to arrange pick up of your merchandise. Please be ready to arrange make shipping arrangements, because pickups must be made within one week of receiving instructions from Sam's Club. If you do not hear from Sam's Club for 2 full business days after confirmation of your payment, please email us.
How does shipping work?
Binding Shipping: Buyers are responsible for paying the calculated "Shipping Cost" displayed on the auction page. This cost is based on the preferred address on your account, and does not include fees associated with residential delivery or unloading of the truck. Buyers may not arrange their own shipping.
CH Robinson will contact you within 2 business days of your payment, to verify your address and schedule a delivery. Buyers must be prepared to accept delivery immediately after payment. Once your order is shipped, you will be provided with necessary tracking information.
Please note: Lift Gate service are only available on lots that are 10 pallet spaces or fewer and rate LTL. Some lots 10 pallet spaces or less may rate full truckload if it is the less expensive option. For these lots a lift gate would not be an option.
Non-Binding Shipping: Buyers may arrange shipping through the carrier of their choice, as soon as the merchandise is released and pickup instructions have been provided by Sam's Club. All auctions of one pallet or more have a shipping estimate provided by Sam's Club. Sam's Club will provide buyers with all necessary information after the auction has been paid for.
Can I pick up the merchandise myself? Can I just pay when I pick it up?
Non-Binding Shipping: Sam's Club will contact you with the pick-up address for your merchandise. This information is not available prior to Sam's Club contacting you and you should not make shipping arrangements until you have been contacted.
Do I pay you for shipping?
Binding Shipping: You are responsible for paying for shipping, which is displayed as "Shipping Cost" on the auction page, and included in your Bid Won notification.
Non-Binding Shipping: Payment is not sent to B-Stock or Sam's Club for shipping. You are responsible for arranging your own shipping. Please do not send B-Stock funds based on the shipping estimate that you receive.
What if there is a problem with my order?
All merchandise on Sam's Club Liquidations is sold "as is", and all sales are final. Buyers have up to 15 days from the date merchandise is received to inspect the shipment and file a dispute. Keep this in mind when bidding on auctions, as merchandise cannot be returned.
Am I buying this merchandise directly from Sam's Club?
Yes! All merchandise on Sam's Club Liquidations is coming directly from Sam's Club. All orders are shipped/picked up from Sam's Club warehouse location(s).
Where is the auction merchandise located?
The auctions on Sam's Club Liquidations are located a various distribution centers around the United States. Each auction will display where the inventory is located.
How often are there new auctions?
New auctions can be posted at any time during normal business hours. Buyers that are subscribed to the Sam's Club Liquidations newsletter will receive an email when auctions are opening and closing each day.
How can I contact you?
The easiest way to reach us is by filling out an "Ask Us" form or by sending us an email. If you'd like to contact customer service by phone, please call (866) 993-4644. If there are no available agents during business hours, please leave us a message, and we will call you back as soon as possible.
How can I update my personal information / change my password?
As an approved buyer, if you are logged into Sam's Club Liquidations and select "My Account" from the "Account" drop down. You can update all contact information or change the password on your account. You can also click the green "I forgot" text on the login page if you cannot remember your password.
How do I report a technical problem?
Send us an email to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.
I am approved and having trouble logging in. What can I do?
Sometimes your browser can cause login problems. Please try the following fixes:
- Clear your browser's cache, then close it and reopen it and try logging in again.
- Try logging in with a different browser. We recommend using the latest version of Firefox, Chrome, Safari, or IE9 or higher.
When I try to log in, I see the message "Invalid login or password." Why?
If you receive this notification, then you either have not yet applied on Sam's Club Liquidations, or you are entering an incorrect password. You can reset your password by clicking the "I forgot" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.
When I try to log in, I see the message "Your application is still pending." What do I do?
If you receive this notification, then we have either not yet reviewed your application or you have not submitted us the proper reseller's certificate. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. You can send us your reseller's certificate or fax it to (650) 241-3328.
Still have questions?
Chat support is available
Monday - Friday, 7am - 4pm (Pacific Time.)
Feel free to contact us. We strive to answer emails within 1 business day or less.
We’re available from 7am - 4pm (Pacific Time.) ¡Se habla español!