RB Health EU Liquidation Auctions FAQ

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Applying & Logging In
Payment & Shipping
Other Questions & Troubleshooting

How do I apply on RB Health EU Liquidation Auctions? Is there any cost to me?

Click here to create an account. Fill in the required fields, including your VAT number, & click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on RB Health EU Liquidation Auctions.

Can I apply if I am located outside of the EU?

No. Unfortunately, only buyers located in the EU can apply. To be approved, you must submit a valid VAT number.

What type of business information is required?

Buyers are required to submit a valid VAT number to be approved for this marketplace.

How do I bid?

Once you are an approved buyer on RB Health EU Liquidation Auctions, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "My Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.

How large are the lots being sold?

Please refer to each auction title and description for detailed information.

What condition is the merchandise in? Is it all new?

Please see our Conditions page for the conditions used on RB Health EU Liquidation Auctions. Refer to each auction title and description for detailed information.

Why do auctions extend at the end?

If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.

How can I enter my maximum bid without it appearing to other bidders?

All bids placed on RB Health EU Liquidation Auctions act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment (€25 on RB Health EU Liquidation Auctions). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid. Please note that bid increments will increase at higher bid amounts.

Example: If you find an item that you are interested in that is currently at €1,000 without any bids and choose to bid €5,000, you will be winning the auction at €1,000. If another bidder places a bid for €1,100, you will be winning the auction at €1,125, one increment higher. The system will continue to automatically outbid other bidders on your behalf, but will never exceed your proxy bid of €5,000.

Can I buy merchandise without bidding on it?

All merchandise sold on RB Health EU Liquidation Auctions is in auction format only. If you only want to place one bid, you can always place a proxy bid.

Can I cancel my bid?

Please remember that every bid on B-Stock operated marketplaces is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the high bidder. Bids may not be cancelled once submitted. If you accidentally enter a wrong bid amount (for example, you entered €1000 instead of €100) you can click on the Cancel link within the bid confirmation pop-up window to change your bid amount prior to submission. Changing your mind does not qualify as accidentally entering a wrong bid amount.

Your bids affect how other users bid within the auction and the auction's final selling price. We provide ample opportunity for you to check and double check your bid before submitting, so requests to cancel bids will most likely result in the suspension of your account.

A record of all bids is kept on file. If a current winning bid is disqualified in an auction for any reason, B-Stock will restore the next highest non-winning bid to winning status. This decision is made at the sole discretion of B-Stock Solutions.

Are the images on the site actual images of the merchandise?

Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding.

Can I inspect the merchandise before bidding?

Merchandise cannot be inspected prior to bidding. All known available information is detailed on the auction page, the manifest, and the Conditions page.

Why did I lose the auction if I bid the same amount as another bidder?

In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of €10,000, but the other bidder placed their bid before yours, they will win the auction.

How do I know if I win?

At the close of the auction, the winning bidder is notified by email. This will also show up as an order on the "Orders" page under the "Account" dropdown.

What do I do after I win an auction? How long do I have to pay?

You will receive a "Bid Won" email when you win an auction, with instructions to complete the checkout process. This is your final chance to confirm/change your shipping address, and request services such as tail lift and residential delivery. Your order total and wire instructions are made available.

All auctions must be paid by bank transfer, within 2 business days of auction close. Transfer instructions will be included in your "Bid Won" email and on your Orders page after winning each auction. Bank transfer confirmation may take up to 24 hours.

Please contact payments@bstocksolutions.com or fill out the "Ask Us" form with any questions regarding payment.

What forms of payment do you accept? Do you accept credit cards?

Bank transfer is the only form of payment accepted, as it is both instant and secure. We do not accept credit cards, personal checks or Western Union for payment.

What currency are the auctions transacted in?

Every auction is offered in EUR or GBP. You will need to pay for your order in the currency listed in your Bid Won email.

Is VAT added to my order?

VAT must be paid for all orders transacted within Eurozone countries, and the amount will be calculated for you in the Bid Won email when applicable, based on the purchase location. Please contact payments@bstocksolutions.com with any questions regarding your payment.

Can I combine multiple payments together?

You may always combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.

What do I do after I have paid?

You should receive an email from RB Health EU Liquidation Auctions confirming your payment within 2 business days and the status of your order will be changed to "Paid" on your account.

Once payment is received, you will be provided instructions on how to arrange shipment via your 'order paid' email. Please be ready to arrange your shipment with a carrier of your choice upon submitting payment. If you have any questions on the shipping process, please contact us prior to bidding.

How does shipping work?

The buyer is responsible for shipping costs and arranging the pick up from RB Health locations. After you win an auction, you will have the option to use a carrier of your choice to pick up the shipment from RB Health EU.

You must pick up the merchandise from RB Health EU within 5 business days from the time you pay for your auction. If you fail to pick up your merchandise within 5 business days, RB Health EU reserves the right the resell your merchandise and withhold 10% of the purchase price as a restock fee. In addition, RB Health EU will charge €10 per pallet for each day it remains in the warehouse beyond the 5 business days.

Can I pick up the merchandise myself? Can I just pay when I pick it up?

RB Health EU will work with the buyer to arrange the pick up of their merchandise. Buyers must pay prior to arranging the pickup of their items.

Do I pay you for shipping?

Payment is not sent to B-Stock or RB Health EU for shipping. You are responsible for arranging your own shipping. Please do not send B-Stock funds based on the shipping estimate that you receive.

What should I know about receiving my shipment?

Please refer to the Receiving Procedures page for best practices to receive, review, inspect, and document your incoming shipment.

I am no longer interested in the auction I won. Do I still have to pay?

All bids placed on RB Health EU Liquidation Auctions are binding. In the event that you do not pay for your order, you may be given the chance to pay a reinstatement fee, in order to prevent the deactivation of your account. The fee amounts are as follows, within any 12-month period:

1st Offense: €0-€10,000 Purchase Price: €100 Fee

1st Offense: €10,000+ Purchase Price: €500 Fee

2nd Offense: €0-€10,000 Purchase Price: €500 Fee

2nd Offense: €10,000+ Purchase Price: €1,000 Fee

3rd Offense: €1,000 Fee

What if there is a problem with my order?

All merchandise on RB Health EU Liquidation Auctions is sold "as is", but RB Health EU attempts to be accurate as possible with the information provided. For full details, please view the Terms of Purchase. Buyers have up to 5 business days from the date merchandise is received to inspect the shipment and file a dispute by clicking the "Problem?" button from your "Orders" page and following the instructions. Please include your original manifest, and highlight any line item(s) not as described or missing, with a comment. Please also include any images, if available.

Am I buying this merchandise directly from RB Health EU?

Yes! All merchandise on RB Health EU Liquidation Auctions is coming directly from RB Health EU. All orders are shipped from their location(s).

Where is the auction merchandise located?

Merchandise will ship from warehouse locations throughout Europe. The location will be appropriately noted within each auction.

How often are there new auctions?

New auctions can be posted at any time during normal business hours. Buyers that are subscribed to the RB Health EU Liquidation Auctions newsletter will receive an email when auctions are opening and closing each day.

How can I contact you?

The easiest way to reach us is by filling out the "Ask Us" form, or click the "Chat With Us" link at the top of the page. If you'd like to contact customer service by phone, please call (866) 993-4644. If there are no available agents during business hours, please request a callback, and we will call you back as soon as possible.

How can I update my personal information / change my password?

As an approved buyer, if you are logged into RB Health EU Liquidation Auctions and select "Account Information" from the "My Account" drop down. You can update all contact information or change the password on your account. You can also click the blue "forgot your password?" text on the login page if you cannot remember your password.

How do I report a technical problem?

Contact us to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.

I am approved and having trouble logging in. What can I do?

Sometimes your browser can cause login problems. Please try the following fixes:

  1. Clear your browser's cache, then close it and reopen it and try logging in again.
  2. Try logging in with a different browser. We recommend using the latest version of Firefox, Chrome, Safari, or Internet Explorer.

When I try to log in, I see the message "Invalid login or password." Why?

If you receive this notification, then you either have not yet applied on RB Health EU Liquidation Auctions, or you are entering an incorrect password. You can reset your password by clicking the "forgot your password?" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.

When I try to log in, I see the message "Your application is still pending." What do I do?

If you receive this notification, then we have either not yet reviewed your application or you have not submitted a valid VAT number or proof of trading. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. Please Contact us if you have any questions.

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