Product Conditions

Major Appliance Inventory Conditions

 
Description
Factory Carton
New Condition
Major Appliances received via Special Order that were subsequently cancelled by Lowe’s Canada customers prior to delivery.
These units are still in the original factory carton.
Scratch / Dent

Major Appliances with scratches/dents that were discovered prior to customer delivery. Please note that merchandise in this condition is fully operational.

Full Warranty from Manufacturer. You must contact the manufacturer for details regarding any existing warranty. Lowe's does not offer any warranty on this merchandise or have any available warranty information.

The original factory carton has been removed but these units are protected with corner boards and are wrapped in protective film.
Customer Returns
Major Appliances that have been returned by customers within 60 days of purchase, but have NOT been inspected or repaired by a factory trained technician. Units in this class may include fully operational units which  a customer exchanged due to customer preference for an alternate model or were returned and reported defective by the original customer. Some units may have minor cosmetic scratches / dents, although most units should appear in like-new condition. Buyer is responsible for inspection and coordination of warranty repair (if available).
The original factory carton has been removed but these units are protected with corner boards and are wrapped in protective film.
Haul Away

These are customer units which have been replaced by new appliances.

Product is used, may be several years old, and may or may not be in working order. Lowe's customers requested removal of these appliances during the new product delivery process.

These units are USED and are not shipped with protective packaging.
Salvage
Damaged items that may not be functional. Items will have significant cracks, scuffs and dents.
These units are not shipped with protective packaging.

NON-MAJOR APPLIANCE CONDITIONS

 
Description
Factory Carton
New Condition
Parcel items still in new condition but identified by Lowe's as surplus and/or obsolete inventory.
These units are still in the original factory carton.
Standard Customer Returns
Non-appliance store returns that have been returned by customers, but with packaging that has been opened and not suitable for resale. This product may include items that are used, damaged, defective, missing pieces, or may be in good condition with only the packaging opened.
The factory carton is either opened or missing on these items.
Used
Product that was previously used for everyday business use. Some items may have standard wear and tear from use over time