New, unused products are factory sealed products that were either canceled orders or unopened returns. New condition products do not have any cosmetic damage and are fully functional.
Like new products are Dell's highest grade of certified refurbished systems, submitted to a rigorous refurbishing process to achieve the highest quality and performance standards. Products may have been used or opened and contain observable cosmetic blemishes, but these do not affect performance.
Scratch and dent products are certified refurbished products with blemishes that do not affect performance. Scratch & dent PC’s will not have scratches or pits on the screen, missing or illegible letters on the keyboard, or damage on the touchpad or palm rest.
Dell Outlet broker products are sold without warranty or Dell technical support and on an “as is” or “with all faults” basis. As is Products may or may not have scratches and dents, are sold in open slotted boxes, instead of individual boxes, and may or may not have an operating system or original listed parts. The entire risk as to the quality and performance of the goods is with the buyer. No returns or exchanges will be accepted. Should the goods prove defective following their purchase, the buyer and not the manufacturer, distributor or retailer assumes the entire cost of all necessary servicing and repair. You must clearly market Dell Outlet broker products as without warranty or Dell technical support in accordance with the terms of the agreement between you and Dell.