Product Conditions

 
Description
Factory Carton
Warranty
New Condition
End-of-life, clearance and new-in-box inventory.
Items will likely be in original factory carton.
No Warranty
Near Perfect
Minimal scratches / dents that were discovered prior to customer delivery. Please note that merchandise in this condition is fully operational. Untested. Assumed Working.
Original packaging has been removed but products are protected with corner boards, bubble and shrink wrap.
No Warranty
Store Grade Appliances
Scratch and Dent appliances that were Best Buy’s stores models. May or may not have some cosmetic damage.
Original packaging has been removed but products are protected with corner boards, bubble and shrink wrap.
No Warranty
Refurbished
Restored to full working condition, may have cosmetic issues; unless otherwise stated, they may not include manuals, components and original packaging.
Original packaging may be damaged, or missing altogether.
No Warranty
Scratch & Dent
Tested
Customer returns within policy.

Most units have gone through a full inspection (including a full test run for washers and dishwashers). Units are then cleaned and shrink-wrapped.

May or may not have cosmetic damage.
Original packaging has been removed but products are protected with corner boards, bubble and shrink wrap.
No Warranty
Scratch & Dent
Assumed Working
Items that were returned by a customer for a reason other than functionality (e.g. color, noise, volume, etc.).

May or may not have cosmetic damage.

Untested.
Original packaging has been removed but products are protected with corner boards, bubble and shrink wrap.
No Warranty
Scratch & Dent
Untested
Customer returned items which may or may not have cosmetic damage and/or functionality issues.

Untested.
Original packaging has been removed but products are protected with corner boards, bubble and shrink wrap.
No Warranty
Customer Returns
Units that have been returned by customers but have not been inspected or repaired by a factory-trained technician. Units in this class may include fully operational units, which a customer exchanged due to customer preference, or units that were reported defective and in need of repair.
Original packaging may be damaged, or missing altogether.
No Warranty
Salvage
Damaged items that may not be functional. Items will have significant cracks, scuffs and dents.
As-Is
No Warranty

Small Appliance Conditions

Grade
Description
Warranty
Like New
Unit will operate and function to OEM specifications and includes all accessories originally included by the manufacturer for the SKU. Accessories are OEM original or OEM-compatible accessories. Unit is cosmetically indistinguishable from new and, where applicable or available to measure, will have more than 95% of serviceable life remaining.
Unit includes a 90-day warranty.
Grade A
Unit will operate and function to OEM specifications and includes all accessories required to meet manufacturer intended functionality for the SKU. Accessories are OEM original or OEM-compatible accessories. Unit is cosmetically very good and, where applicable or available to measure, will have more than 90% of serviceable life remaining.
Unit includes a 90-day warranty.
Grade B
Unit will operate and function to OEM specifications and includes limited accessories required to meet OEM functionality for the SKU. Accessories are OEM original or OEM-compatible accessories. Unit is cosmetically good, with signs of use that include dents, dings, scratches and other limited blemishes. Where applicable or available to measure, unit will have more than 50% of serviceable life remaining.
Unit includes a minimum of a 30-day warranty.
Grade C
Unit will operate and function within +/- 10% of OEM specifications and includes no accessories. Unit is cosmetically poor, with obvious signs of use that include crush areas, dents, dings, scratches and other blemishes. The product is structurally sound and operates safely for its intended use.
Unit includes a minimum of a DOA warranty.