Conditions

Condition	Damage Degree	Description	Warranty	Units Cleaned	Units Tested
Near Perfect	Very Minor Damage	Slight or insignificant blemish not affecting operation of unit Fully functional, factory sourced, brand new, not used Few minor discoloration/dents on finished surfaces	WITH WARRANTY
Premium Refurbished	Minor Damage	Minor Damage, not in the front of the appliance Cosmetic Damage not affecting operation of unit Minor dents/chips/scratches on finished surfaces No sharp edges No missing parts	WITH WARRANTY	Yes	Yes
Class B Tested	Minor Damage	Tested all functional components/ Only requires visual inspection/ could require small parts such as hanldes and knobs/ may include minor damage visible in the installed position or side of the appliance	WITH WARRANTY	Yes	Yes
Class B	Minor Damage	Exterior damage not visible from 3 to 5 ft away when in the installed position. The dishwasher door edge is considered visible Refrigeration liner cracks < ⅛’ wide Missing Parts Handles, knobs, grates, kick plate, burner caps, shelves, door bins, racks	WITH WARRANTY
Class C Tested	Visible Damage	Tested all functional components/ Only requires visual inspection, could require small parts such as hanldes and knobs, may include minor damage visible in the installed position or side of the appliance	NO WARRANTY	Yes	Yes
Class C	Repairable Damage	Exterior damage visible from 3 to 5 ft away when in installed position includes visible damage on Dishwasher door edge Visible Console damage	NO WARRANTY

	Saleable to Consumer
PRODUCT	Class B*	Class C
ALL PRODUCTS	Exterior damage NOT visible from 3 to 5 ft away when in the installed position. The dishwasher door edge is considered visible. Missing Parts - handles, knobs, grates, kick plate, burner caps, shelves, door bins, racks, etc.	Exterior damage visible from 3 to 5 ft away when in installed position includes visible damage on : Dishwasher door edge, Visible Console damage, Bent Door hinge Evidence of slight use or installation: Slight food residue, lint, soap residue, grease splatter, water hoses/power cord attached
REFRIGERATORS FREEZER 50lb ICEMAKER	Liner Cracks < 1⁄8” wide	Broken Glass refrigerator shelves Cut Power Cord Refrigerator Cabinet Skin Cut, < 2’ long and < ½’ Deep Bent Hinge with no cabinet damage
WASHER & DRYERS	Cosmetic dents/chips/scratches on finished surfaces Missing or damaged knobs or handles Minor damage to control panel	Porcelain chips on washer top Cut Power Cord Water or gas connections broken Control knob stem broken Console Damage
DISHWASHERS & COMPACTORS	Cosmetic dents/scratches/cracks on exterior door Missing or damaged door handles or knobs Wheel frame bent, but unit sits flat on floor. Minor damage to control panel	Damage to pump or motor. Missing baskets or dish racks Repairable damage to functional components
RANGES & BUILT IN OVENS	Cosmetic dents/chips/scratches on finished surfaces Missing or damaged knobs or handles Minor damage to control panel	Porcelain chips on range cooktop Cut Power Cord Broken Glass on: Range Cooktops, Range oven doors, and Oven doors Console Damage
COOKTOPS	Cosmetic dents/scratches/chips/cracks on unit Missing or damaged knobs	Damaged or missing elements, grates or caps. Repairable Damage to electrical/gas components Ceran Glasstop broken
MICROWAVES & MICROHOOD COMBOS	Cosmetic dents/scratches on finished surfaces MHCs missing installation bracket or hardware** Microwave platter missing or broken	N/A
RANGE HOODS	Cosmetic dents/scratches on finished surfaces	Repairable damage to functional components.
MINOR PRODUCTS	Cosmetic dents/scratches on finished surfaces	N/A
* Class B product may not include all product literature. ** Missing MHC components can be ordered on your behalf if necessary Note: Trade customers are required to provide pictures for all reclass requests. Whirlpool retains the right to inspect any unit and/or load. Trade customers must test all products prior to consumer sale.

Premium Refurbished Examples

Refurbished Example

Refurbished Example

B Grade Tested Examples

B Grade TESTED Example

B Grade TESTED Example

B Grade TESTED Example

B Grade Examples

B Grade Example

B Grade Example

B Grade Example

B Grade Example

1) Damage not visible from 3 to 5 ft when installed (assume cabinet will be on side of unit)
2) Units are level when installed

C Grade Tested Examples

C Grade TESTED Example

C Grade TESTED Example

C Grade TESTED Example

C Grade TESTED Example

C Grade TESTED Example

C Grade Examples

C Grade Example

Visible Damage on Dishwasher Door Edge

C Grade Example

Visible Damage on Dishwasher Door Edge

C Grade Example

Cut < 2’ long and > ½’ Deep in Refridgerator Cabinet Skin

C Grade Example

Cut Power Cord

C Grade Example

Broken interior or exterior door glass

C Grade Example

Broken Water Connection