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Intentional Apparel Returns and E-commerce
This article takes a look at best practices for apparel retailers and manufacturers that are experiencing both an increase in e-commerce sales and intentional returns. It’s important for retailers to understand the implications of: lax return policies and how that…
Consumer Returns Best Practices
By 2027, the value of consumer returns will near $1 trillion. Current trends show that the majority of these returns will stem from e-commerce; which currently has a 30% return rate. Online returns are caused in part by lax return…
Lax Return Policies will Impact Super Bowl LIII TV Sales
The 2019 Super Bowl kicks off at 6:30 p.m. ET on Sunday, February 3. The playoffs are underway and the big event is only a few weeks out. For many sports fans, the Super Bowl represents a great time to…
Retail Return Policies Influence Consumer Spending
Recent reports validate previous findings that consumers expect an omnichannel shopping experience and a friendly return policy while shopping. The latest survey by Voxware indicates 95% of consumers say how well retailers handle returns influences their decision to order from…
Holiday Retail Return Policies Impact Reverse Logistics & Shipping
Quick Facts: 75% of retailers identified shipping costs as biggest challenge; a 7% increase from 2017 Global ecommerce sales will increase 109% over next three years to $4.8 trillion; requiring additional shipping costs 34% of shoppers said they will only…
Return to Sender: The problem with banning serial returners
Despite its somewhat lax returns policy, back in May, retail giant Amazon made a bold move against “serial returners”. Those customers that had a habit of regularly returning goods found themselves banned from the website. According to WSJ, accounts are…
5 Ways Apparel Retailers Can Improve The Online Returns Experience
Quick Facts: U.S. apparel market (overall) was valued at $315 billion in 2017 2016 U.S. apparel return rates were at 28% The 2018 Holiday Season kicks off November 1 and apparel retailers are stocked up and ready to sell. With…
Why a return center solution is vital for SMB retailers
While simple and easy return policies are a critical component to generating customer loyalty, they will generate additional returns. Let’s face it, unless a retailer has a zero-returns policy (highly unlikely), it will receive products back that can no longer…
Holiday Returns: 5 Things You Should Know
Welcome to retail returns season: the time of year when ugly sweaters, problematic consumer electronics, noisy toys, and ill-fitting shoes make their way back to retailers and manufacturers with few or no questions asked. This season in particular will bring…
How to Maximize Recovery for Returned Merchandise
The current trend for retailers, who want to stay competitive with Amazon, is to provide liberal return policies. When retailers provide an easy and quick means for customers to return a product, it can drive loyalty and ongoing business. According…
In-Store Returns in 30 Seconds
Retailers are continuing to step up their game when it comes to the ease of returning items. Walmart is the latest to announce a bold new initiative (which will no doubt have an impact on reverse logistics). Starting in November,…
Retail Returns Spell Disaster For Investors
Sobering article by Will Ashworth on the financial side of retail customer returns. He says that, “According to the National Retail Federation, customers returned merchandise valued at $185.5 billion in 2009, approximately 8% of total sales.” Given that most returned…