Getting Out From Under All Those Ecommerce Returns

With ecommerce sales expected to top $1 trillion by 2027 according to FTI Consulting, it’s only a matter of time before online sales capture a hefty share of total retail sales, up from around 9% currently. But as any merchant knows, the spike in online purchases brings an inevitable rise in ecommerce returns. Buyer’s remorse plays a large …

Read More
Posted in: In The News

Could you make a profit from your dead stock?

Although ecommerce has made retail more accessible to the public, it has taken away the advantage of being able to see a product “in the flesh” before making the decision to purchase it. With goods such as clothing, this is an important aspect of a sale. As such, the rise of ecommerce has brought with it a …

Read More
Posted in: In The News

Used phones cutting into sales of new devices

The Wall Street Journal recently wrote about how changing smartphone markets are opening up business opportunities in the used phone sector. According to the article, five years ago, about half of used phones purchased from auctions run by California-based B-Stock Solutions went to U.S. buyers, and the other half went to customers internationally. Now, about …

Read More
Posted in: In The News

Creating Value from Returns – Through Liquidation

In an effort to drive customer loyalty, retailers are stepping up their game when it comes to the ease of returning items: special ‘returns’ entrances, pop up kiosks at the mall for items purchased online, year-long deadlines, third-party apps, and label-free returns are among the options. But a happy return for the customer is a …

Read More
Posted in: In The News

Longer upgrade cycles and growing purchases of used smartphones said to threaten iPhone sales

Longer upgrade cycles and an increasing number of consumers opting to buy used models poses a threat to future sales of flagship models from the likes of Apple and Samsung, argue industry commentators. Back in 2014, the average upgrade cycle was 23 months – likely attributable to most consumers upgrading every two years, while a …

Read More
Posted in: In The News

User satisfaction, refurbished device prevalence may hurt future iPhone sales

(image source: appleinsider) According to a Wall Street Journal analysis published Wednesday, more consumers are buying refurbished versions of previous years’ models or keeping old phones for longer, rather than opting for more expensive new models. As a result, premium smartphones such as the iPhone and Samsung Galaxy S are now likely to have three or four owners …

Read More
Posted in: In The News

Your Love of Your Old Smartphone Is a Problem for Apple and Samsung

The smartphone industry has a culprit to blame for slumping sales: Its old devices remain too popular. Flashy phones of yesteryear, particularly Apple Inc.’s iPhones and Samsung Electronics Co.’s Galaxy S handsets, are getting refurbished, and U.S. consumers are snapping them up. Many shoppers are balking at price tags for new phones pushing $1,000, and …

Read More
Posted in: In The News