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B-Stock Mediation will be used for shipping disputes that qualify with the dispute resolution process and requirements above. Arbitration will be used as a final resort.
Shipping/ Handling Time for Seller: Seller is to ship the order by the end of the 5th business day. Creating a label does not qualify as shipping.
Buyer Arranges Shipping
Seller is to release the order to the carrier the buyer provides; upon delay, the seller must notify the buyer to adjust shipping.The buyer will file their own claim when the tracking information shows delivered, but was not received by the buyer.
Seller Arranges Shipping
Delivered Not Received-Buyer:
A shipping mediator will attempt to find a resolution..
Please reach out to B-Stock’s Customer Service team anytime at bstock.com/contact-us or call them at 1-800-266-1591 if you have any questions or difficulty filing this claim.
Delivered Not Received- Seller:
Filing a Claim:
Shipping carrier investigations typically take up to 8-10 days to complete.It is important to note that shipping claims take longer to resolve and often do not cover the full value of the affected merchandise. While B-Stock is committed to moving this process along quickly, the shipping claim timeline is Federally regulated and allows carriers an expanded timeframe to investigate and payout on shipping claims.
Please find the information below on where to file a claim for some of the shipping carriers.
Delivered Not Received Claim Denied:
If the seller has confirmed a claim with the carrier, which has determined that the package was delivered to the correct location, the claim will be denied by the shipping carrier.
Please remember that it is the buyer’s responsibility to keep track of incoming deliveries and be prepared to receive them at that time. After the carrier has successfully delivered a shipment, the responsibility to receive it is the buyers.