Shipping Dispute Process on Supply

B-Stock Mediation will be used for shipping disputes that qualify with the dispute resolution process and requirements above. Arbitration will be used as a final resort.

 

Shipping/ Handling Time for Seller: Seller is to ship the order by the end of the 5th business day. Creating a label does not qualify as shipping.

 

Shipping Status:

Buyer Arranges Shipping

Seller is to release the order to the carrier the buyer provides; upon  delay, the seller must notify the buyer to adjust shipping.The buyer will file their own claim when the tracking information shows delivered, but was not received by the buyer.

Seller Arranges Shipping

Delivered Not Received-Buyer:

A shipping mediator will attempt to find a resolution.. 

  • Buyer will need to reach out to the carrier to file a claim with them if they  have not already.
  • The buyer will reply with the confirmation that you have filed the claim, along with the case number. (Please allow time for the claim to be completed by the carrier).
  • The mediator stays involved in case the claim is paid out to the seller, in which case the mediator will facilitate a refund from the seller to the buyer. 
  • If the buyer is not allowed to file the claim, they will report back to B-Stock so we can have the seller do it.  

Please reach out to B-Stock’s Customer Service team anytime at bstock.com/contact-us or call them at 1-800-266-1591 if you have any questions or difficulty filing this claim. 

Delivered Not Received- Seller:

  • A mediator is able to reach out to the seller directly if the buyer for the disputed order has not received it, including when tracking shows it has been delivered. 
  • In the rare situation where the buyer cannot file the claim, then the seller must file the claim on the buyer’s behalf within 2 business days.
  • Even if the buyer can file their own claim, the seller must remain involved to insure that the ultimate payout makes its way to the buyer. 

 

Filing a Claim: 

Shipping carrier investigations typically take up to 8-10 days to complete.It is important to note that shipping claims take longer  to resolve and often do not cover the full value of the affected merchandise. While B-Stock is committed to moving this process along quickly, the shipping claim timeline is Federally regulated and allows carriers an expanded timeframe to investigate and payout on shipping claims. 

Please find the information below on where to file a claim for some of the shipping carriers.

UPS

Fedex 

USPS

CHR Robinson

Delivered Not Received Claim Denied:

If the seller has confirmed a claim with the carrier, which has determined that the package was delivered to the correct location, the claim will be denied by the shipping carrier. 

Please remember that it is the buyer’s responsibility to keep track of incoming deliveries and be prepared to receive them at that time. After the carrier has successfully delivered a shipment, the responsibility to receive it is the buyers.

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