Increasing pressure on society to actively reduce climate change has placed a growing demand on the retail industry to follow suit. Retailers are expected to act and operate sustainably in line with their environmentally conscious customers.
Globally, returns and excess inventory exceed $1.2 trillion dollars. Consumers are buying and returning goods at an unprecedented rate leaving retailers with high volumes of unwanted stock sitting on warehouse shelves and depreciating in value. As returns policies become more tailored to shopping convenience and in favour of the customer experience, retailers are left to manage the masses of returned stock.