Author: Melissa Gieringer

Your Love of Your Old Smartphone Is a Problem for Apple and Samsung

The smartphone industry has a culprit to blame for slumping sales: Its old devices remain too popular. Flashy phones of yesteryear, particularly Apple Inc.’s iPhones and Samsung Electronics Co.’s Galaxy S handsets, are getting refurbished, and U.S. consumers are snapping them up. Many shoppers are balking at price tags for new phones pushing $1,000, and …

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Posted in: In The News

What Stores Do With $90 Billion in Merchandise Returns

Retailers still celebrating their strongest holiday sales in years now face the less-pleasant task of disposing of billions of dollars in returned merchandise. Often, retailers offload rejected clothes, appliances and toys for pennies on the dollar through a vast ecosystem of resellers, ranging from outlet stores and online auctions to flea markets and salvage dealers. Read full …

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Posted in: In The News

Buy TV. Watch Super Bowl. Return TV. It still happens.

It’s not a bright, shiny moment showcasing the best of human nature. The practice called “wardrobing” happens when consumers purchase an item from a retailer, use it, and then return it for a full refund. It’s usually done with pricey clothing, hence the name. On Super Bowl weekend, it happens with TVs. According to B-Stock …

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Posted in: In The News

Product Returns: The Hangover Headache of E-Commerce

All of the headlines leading up to Christmas were about how retailers and parcel carriers were struggling to keep up with the record amount of online orders and deliveries for the holidays (see WSJ article UPS, Overwhelmed by Online Orders, Warns of Delivery Delays and Reuters article Surging online orders slow Wal-Mart delivery network). But there’s an equally …

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Posted in: In The News

These were the most returned gifts of the holidays

While total retail sales this past Christmas were surprisingly strong, not every present unwrapped on the holiday was met with unbridled joy. In fact, some gifts were spectacular only because of how fast they piled up at return counters across the country. The top returned Christmas gifts this year were pricey battery-powered ride-ons, like the …

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Posted in: In The News

How Retailers Are Solving a Major Post-Holiday Problem

Any person who regularly gets holiday gifts has experienced the shock of opening a present to find something so terrible, it’s hard to not betray our dislike of the gift to whoever gave it to us. Maybe it’s an ugly sweater, a pair of pants you would never consider wearing, or something else truly horrifying. No matter …

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Posted in: In The News

Holiday Returns: 5 Things You Should Know

Welcome to retail returns season: the time of year when ugly sweaters, problematic consumer electronics, noisy toys, and ill-fitting shoes make their way back to retailers and manufacturers with few or no questions asked. This season in particular will bring higher return rates due to record-breaking online spending (ecommerce return rates are double that of …

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Posted in: Our Blog

How Retailers Are Softening the Returns Blow

With record online sales and generous free returns policies, returned goods have become a big cost center for retailers. One way the industry has been trying to minimize that hit is by selling returned items—and other liquidation goods—in eBay-like private online auction marketplaces to eligible business buyers. Traditionally, retailers may have had a list of …

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Posted in: In The News