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The growth of e-commerce, now almost 10 percent of retail sales, has contributed to a soaring rate of returns. Return rates of online purchases are much higher than for in-store purchases. For apparel, it’s as high as 30 percent online vs. 8 percent for store purchases.
The cost of offering free shipping on returns and processing those goods is not cheap. That’s why brick-and-mortar retailers encourage in-store returns. Shoppers like that too because there’s no wait for your money back, although Amazon credits accounts as soon as you slap on a return label.
Each year, B-Stock facilitates the movement of billions of dollars worth of returned and overstock inventory via the world’s largest B2B recommerce marketplace. This means, of course, that we sit in the middle of a two-sided network madue up of…