Rethinking Recovery: Using Data and Technology to Tackle Customer Returns and Overstock

Retailers and manufacturers liquidate more than 95 percent of customer returns and overstock inventory on the secondary market, making it very important for them to be smart about liquidation and perhaps rethink whatever program(s) they have in place. Traditional liquidation methods, including selling this distressed inventory to one or two liquidators, always leave money on the table, adding up to millions of dollars lost over time. That’s quite a hit to the bottom line for companies with already skinny margins.

So the question becomes: How can an organization update its liquidation program in order to achieve maximum recovery for customer returns and other overstock merchandise slated for liquidation?

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