Category: In The News

The true cost of returns

A few articles last week explored the dirty secret around retail returns: Most don’t make it back to the selling floor. Instead, many find their way after a lengthy process to pawnshops, dollar stores, flea markets and, sometimes, landfills. Some aren’t returned to the selling floor because they’re unsellable in their returned condition. Fixing or …

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How to Use Product Returns as an Ecommerce Opportunity

For retailers and online merchants, product returns can haunt them in the weeks and months after the Christmas holiday. A percentage of holiday gifts so lovingly wrapped transform into Problems for the recipients – it doesn’t fit, it’s the wrong color, or “what were they thinking?!” But there is a positive side to post-holiday returns, …

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Where Your Unwanted Christmas Gifts Get a Second Life

The underbelly of e-commerce is a booming business in which little-known companies collect, process and often resell piles of unwanted gifts, flawed merchandise and other items that shoppers simply regretted buying. This holiday season, goods with an original retail value of $19.4 billion—nearly one-quarter of e-commerce sales—are expected to be returned, according to Shorr Packaging, …

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Thanks, But No Thanks: The Fine Art of Returning a Gift

Here’s a real holiday surprise – about $63 billion worth of gifts will be returned shortly after Christmas, according to Howard Rosenberg, CEO of B-Stock Solutions, which helps track, process and re-sell returns from top six U.S. retailers like Walmart and Home Depot. B-Stock reports gift returns comprise 10% of all holiday sales, and 20% of …

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A growing holiday pastime: returning those unwanted gifts

After all the carols are sung and eggnog consumed, Americans this weekend will be indulging in a more modern — and growing — holiday pastime: returning unwanted gifts. Many shoppers, if they give it any thought, assume those ill-fitting sweaters and unloved blenders will go right back onto store shelves. But returns, an increasing headache for …

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Your Business-to-Business eBay Solution

Depending on what retailers do with holiday returns and overstock inventory—to the degree that they touch it, sort it, triage it, refurbish it, recycle it, resell it—the associated costs of the reverse supply chain can add up quickly. “It’s expected that roughly 10 percent of purchases will end up being returned, so the estimates that …

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Avoid a Hoverboard Meltdown when Sourcing Inventory

Many online merchants take advantage of secondary markets where they can acquire overstock, returned, or refurbished inventory to sell on marketplaces like eBay and Amazon. But the recent hoverboard scare raises important issues about product safety and seller liability. As we reported on Monday, Amazon has restricted the sale of hoverboards, while Overstock has banned …

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Environmental Stewardship is Good Business

And now, here’s a look at our other Green Supply Chain Award winners: B-Stock helped clients ditch traditional methods, including landfills, and replace them with a sustainable solution in the form of a B2B liquidation marketplace. This enabled the recycling, repurposing, reuse or resale of more than 24 million items. In the past 18 months …

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Posted in: In The News

Don’t Just Liquidate, Seek Scalable Solutions

Relaxed return policies create a competitive advantage for retailers but can wreak havoc on reverse logistics. Each year, consumers return hundreds of billions of dollars in merchandise, most of which can’t go back on the shelf due to diminished item condition, damaged packaging, or product obsolescence. No matter the reason, that’s a significant amount of …

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Posted in: In The News

Congratulations to the 2015 Green Award Winners

The 2015 Green Supply Chain Awards recognize companies that are making green or sustainability a core part of their supply chain strategy, and working to achieve measurable sustainability goals within their own operations and/or supply chains, in the areas of sourcing/procurement, fulfillment/logistics, operations, product lifecycle management and other areas of the supply chain. The awards …

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Posted in: In The News