Category: In The News

8 tips for Black Friday success

With Black Friday around the corner, retailers will be busy preparing for the inevitable surge in sales as customers look to bag themselves a pre-Christmas Bargain. However, Black Friday is much more than just a day, and retailers need to plan for the longer-term effects of this particular promotion. Here, retail tech experts reveal their …

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The Dark Side of Black Friday and Cyber Monday: Managing the Surge in Customer Returns

Over the past few years America’s ‘Black Friday’ concept has begun infiltrating the UK marketplace with retailers pulling out all the stops, eager to create a gift-buying frenzy with shoppers. On the heels of Black Friday comes Cyber Monday, the day of the year that marks the highest volume of online sales, and provides even …

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Rethinking Reverse Logistics For E-Apparel Returns

We’ve all done it: ordered a few sizes or styles of shoes/pants/dresses/etc. from an online retailer with the intention of sending back whatever doesn’t fit. Relaxed return policies and the expectation of free shipping and returns are promoting this type of behavior, and while “free returns” do drive customer loyalty, the trend is leaving e-retailers …

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Posted in: In The News

GOOD QUESTION

What disruptive innovation will have the greatest impact on the supply chain? The growth of e-commerce is causing a substantial spike in the volume of returns and putting enormous pressure on already thin retail margins. Technology-based solutions that bring efficiency to the handling of excess merchandise could mean the difference between survival and extinction. Read …

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Holiday Returns: they’re coming….are you ready?

Holiday returns are a lot like the Grinch: out to steal your Christmas cheer. Considering 10 percent of holiday purchases are returned each year, there’s no denying their inevitable arrival in the weeks following December 25. This season will likely bring more returns given heightened consumer expectations of relaxed cross channel return policies and the …

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Liquidation 2.0: The Benefits of Buying Straight from the Source

Historically, large retailers and manufacturers have relied on one or two liquidators for dealing with their returned and excess merchandise. Over the past few years however, a shift has taken place: many organizations are bypassing traditional liquidation methods and incorporating technology-based programs for obsolete inventory into their overall business strategy (or as we like to …

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Ask The Expert: Are overstock auctions a way to get bargain stock?

Slack periods can see significant amounts of excess stock piling up in the stockrooms of major retailers, who are less-than-happy to see obsolete goods cluttering their backrooms. Historically such retailers would have sold this excess stock for a pre-negotiated (most likely low) price, to one or two liquidators. However a shift has taken place in …

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Posted in: In The News

How UK retailers can combat the rise in e-commerce returns

UK e-commerce is the strongest in all of Europe in terms of total share on retail sales with continued growth expected: a predicted increase from 14.5 percent of global e-commerce sales in 2015 to 19.3 percent in 2019 was recently reported. This sustained growth brings with it a proportionate increase in customer returns. In 2015 …

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Posted in: In The News