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Melissa Gieringer
All Articles from Melissa Gieringer
Return to Sender: The problem with banning serial returners
Despite its somewhat lax returns policy, back in May, retail giant Amazon made a bold move against “serial returners”. Those customers that had a habit of regularly returning goods found themselves banned from the website. According to WSJ, accounts are…
Black Friday predictions from UK retail experts
UK consumers are expected to spend almost £5bn on black Friday this year, with half of this expected to be spent online. Experts share their Black Friday predictions. Ben Whitaker, EMEA Director at B-Stock “With Black Friday coming up, there is…
B-Stock: ‘Retailers need to think seriously about the return value in consumer electronics’
Returns and overstock specialists B-Stock is urging retailers to “get ahead of the returns game” as the annual flurry of video games released for Autumn and Christmas takes place. Ben Whitaker, director EMEA at B-Stock, suggests that looking into the value of…
B-Stock’s says Brexit could be huge for the UK’s secondary goods market
Ben Whitaker, director for EMEA for B2B online auction platform B-Stock, which specialises in reselling liquidated, overstock and returned stock and works with some of the world’s largest retailers, explains how the secondary market could be set to make huge gains from…
New Look. New Feel. New Brand. New Website.
It’s not every day you launch a new corporate site; and for good reason: the amount of work required behind the scenes is insane. Design, messaging, coding, review; updated design, messaging, coding, review; repeat again. But, after 10 years of…
Rampant returns and what to do about them
While shoppers are getting ready for the holiday season, retailers are also ramping up to sell, sell, sell. The National Retail Federation (NRF) forecasts holiday sales may spike to $720.9 billion in 2018, an up to 4.8% increase from last year. Retailers…
eCommerce Expo – September 26-27 – London
Onto the next European show! From September 26-27th, the team is heading to eCommerce Expo in London. As the UK’s largest event on the eCommerce and retail calendar, the show features hundreds of ecommerce specialists, including 250 expert speakers. If…
Monday Stat: What Consumers Want Before They Buy
Some consumers are dependably loyal, while others need a little convincing. According to Brightpearl, one-fourth of retailers could implement try-before-you-buy options in their stores by 2019. The report found that even if retailers have no return policy or program, consumers have…
IAW Trade Fair – September 19-21 – Cologne
Our EU team is heading to Cologne, Germany from September 19-21 for the IAW Trade Fair. The show is Europe’s number one event for business buyers from across the EU, showcasing innovative promotional and trend-led products from sellers across the…
Retailers must prepare for the increasing consumer demand of try-before-you-buy programs
There is no doubt that today’s consumers are increasingly demanding and fickle to boot. They’re not altogether loyal. Now, they want to try on products in the comfort of their home and easily ship back what they don’t want. You’d…
iPhone X trade-in value at record 68% of new price a week before new iPhones revealed
Liquidation specialist B-Stock reported back in July that the average resale value of an iPhone X was 85% of the full retail price, a record for any iPhone at that point in the sales cycle. A tech trade-in site says that today’s…
Send It Back! How to Manage E-Commerce Returns
Buy something online, and there’s more than a one-in-four chance you’ll send it back. Consumers who use e-commerce return their purchases 25 to 30 percent of the time, says a study by the Office of the Inspector General (OIG) at…